Harvard Business Review

JUNE 2, 2014

When the tooth-to-tail ratio gets too low, front-line people find that they have to send every customer request or idea for improvement up through the bureaucracy and wait days or weeks for a response. How can they serve the customer when they’re burdened with so much bureaucracy? Managing people Time management'

Cost 9

Cost Span of Control Management Bureaucracy 9

Harvard Business Review

SEPTEMBER 5, 2016

Yet there’s compelling evidence that bureaucracy creates a significant drag on productivity and organizational resilience and innovation. By our reckoning, the cost of excess bureaucracy in the U.S. million managers, first-line supervisors, and administrators in the American workforce in 2014. Here’s the arithmetic.

Cost 8

Cost Bureaucracy GDP Management 8

Harvard Business Review

JULY 19, 2017

They have to decide where to adopt agile principles and mindsets, where to use agile problem-solving methodologies to dynamically address strategic and organizational challenges, and where to more formally deploy the full agile model, including self-managed teams. This type of management boosts the velocity of decision making.

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

FEBRUARY 26, 2016

CEOs cannot manage their silos via hub-and-spoke and expect digital expertise to be properly incorporated in key decisions. Change the mindset from “span of control” to “speed and collaboration.” How can algorithms be used to create a better or entirely different kind of experience? Cut layers.

Short-term 8

Short-term How To Venture Capitalist CFO 8