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Compete on Know-Why, Not Know-How

Harvard Business Review

They get stuck making incremental improvements that are rooted in existing competencies, markets, and business models. Toyota's counterintuitive realization about what would motivate buyers came from understanding cultural, behavioral, economic, and technologic trends, and this insight drove development choices as well as marketing.

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End the Religion of ROE

Harvard Business Review

DuPont sent Donaldson Brown, a promising engineer-turned-finance staffer, to Detroit to sort things out, and sort them out he did. Similarly, production engineers treated their factories royally and their labor as expendable, until unions and labor laws intervened. That value must be measured across all stakeholders. As the late C.

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