Leading Blog

MARCH 1, 2020

Marketers want to change their customers’ minds and leaders want to change organizations. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Create the Future + the Innovation Handbook : Tactics for Disruptive Thinking by Jeremy Gutsche.

Books 377

Books Handbook Leadership Tactics 377

Women on Business

JANUARY 11, 2011

Boston , MA Innovative entrepreneurs will find fertile ground for their ideas in Boston. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

JUNE 26, 2015

These three dimensions of employability and career success have strong links with broad psychological traits. As for the how question, there has been much innovation in talent identification over the past five years, mostly as a result of the digital revolution and the ubiquity of smartphones.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. There are signs that market is forming: Marigold's arrival to U.S. They find new life instead of old age.

Outsourcing 11

Outsourcing Film Hotels Open-book 11

Harvard Business Review

MARCH 17, 2016

All-inclusive global talent market. Boundary-less work partnerships and networks augment capabilities and redefine careers, learning and workplace fairness and attractiveness. This quadrant might include call centers operated with traditional employees but in remote locations or working from home, like JetBlue’s.

Human Resources 8

Human Resources Technology Globalization Trends 8