Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Did we set norms on how our team would operate?

Call Center 95

Call Center Energy Tools Participative 95

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Did we set norms on how our team would operate?

Call Center 52

Call Center Energy Tools Participative 52

Surviving Leadership

OCTOBER 29, 2018

This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own. I cut my teeth on corporate America there and have carried those lesson with me throughout my career.

CFO 58

CFO P&L Call Center COO 58

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. Instead of having an odd man out, I kept an old, beat up call center chair and my team got the good chairs until mine could be replaced. Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. We didn’t get enough delivered though.

Development 60

Development Team Loyalty Due Diligence 60

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The women in my sample were asked to think back on two defining career moments that best prepared them to advance. How People Get Ahead.

Management 10

Management Tacit Knowledge Diversity Leadership Pipeline 10

Harvard Business Review

DECEMBER 18, 2013

Take for example RackSpace , an open-source operating system for the cloud. Sodexo developed both a mobile-optimized career site and an app to pull together information about the company’s recruiting efforts into one easy-for-Millennials-to-access place. Career planning Social media' Mobile Recruiting Apps. Is that Good?

Company 9

Company Media Engineering Software 9

Harvard Business Review

MARCH 17, 2016

All-inclusive global talent market. Boundary-less work partnerships and networks augment capabilities and redefine careers, learning and workplace fairness and attractiveness. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections.

Human Resources 8

Human Resources Technology Globalization Trends 8