Decker Communication

JUNE 28, 2021

While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Nothing could beat the excitement of the market close, especially on a big day where the market was either way up or way down.

Call Center 95

Call Center Energy Tools Participative 95

Decker Communication

JUNE 28, 2021

While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Nothing could beat the excitement of the market close, especially on a big day where the market was either way up or way down.

Call Center 52

Call Center Energy Tools Participative 52

Strategy Driven

JANUARY 2, 2015

Used out of context, words become excuses, gibberish, rationales and basically wastes of energy. The ‘brand’ is a marketing term. ‘Customer care’ means that customer service is palmed off on some call center. Words count. Put together, they reflect corporate culture. About the Author.

Strategy 50

Strategy Strategic Planning Budgeting Risk Management 50

Terry Starbucker

JULY 5, 2015

Those “extras” always stand out – in fact, they typically provide an extra dose of positive energy that makes a huge difference for anyone who comes under their spell. We came up with a cover letter to go with the shirt, personally signed by me, and then, at our weekly management conference calls, I started to hand them out.

Leadership 150

Leadership Letter Conference Definition 150

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. For example, a call center may pride itself on completing X percentage of service calls within 30 seconds, but that’s not a valuable metric for determining overall customer satisfaction – or what the customer then does after that service interaction.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

AUGUST 8, 2013

Its Gen2 "machine-room-less" product replaced woven ropes with flat polyurethane-coated steel belts for savings in noise, energy consumption, and space, eliminating the traditional rooftop "machine room." (One One such example is a rack-mounted storage server system for the "cloud computing" market. Original Design Manufacturers.

Engineering 8

Engineering Globalization Innovation Marketing 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 10

P&L Banking Marketing Call Center 10