Harvard Business Review

JUNE 26, 2015

Large call centers are pioneers in this area — for years, they’ve tracked the number of calls and breaks employees take and the customer ratings for each call. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience. Web scraping.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

OCTOBER 13, 2014

In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. When such simple randomization is not feasible due to logistics, ethics, cost, or sample size, more sophisticated analytical techniques can be employed.

Flextime 9

Flextime Call Center Human Resources CRM 9

Terry Starbucker

SEPTEMBER 6, 2015

I’d always appreciated the Code of the West ( from Jim Owen’s book, “Cowboy Ethics” ) – I saw it often on posters in the offices of many of my staff in Wyoming: Live each day with courage. That evening, I dined with 3 of our Wyoming managers at a local hotel. You’ll find a LOT more cowboy hats and boleros as than suits and ties.

How To 150

How To Leadership Engineering Bottom-up 150