Women on Business

JANUARY 11, 2011

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Boston , MA Innovative entrepreneurs will find fertile ground for their ideas in Boston. Ten Best Cities to Stage an Economic Revival Location is the other piece of the stimulus puzzle.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

AUGUST 28, 2017

While it’s clear that CEOs need to consider AI’s business implications, the technology’s nascence in business settings makes it less clear how to profitably employ it. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.

Survey 9

Survey Execution First-mover Advantage Technology 9

Harvard Business Review

SEPTEMBER 15, 2014

Rather than going the way of Tower Records, leading banks are reinventing themselves with innovative mashups of digital technologies and physical facilities, a combination we call “digical.”. JP Morgan Chase, although a digital innovator, has opened 600 branches since January 2010 while closing 325. In our view, no.

Banking 8

Banking Retail Open-book Finance 8

Strategy Driven

MAY 26, 2021

But although AI is a real and genuine technology, the potential and tangible applications of modern AI advancements are far from what Hollywood movies and novels by authors such as Philip K. Thanks to movies such as The Matrix, Terminator, and well, AI: Artificial Intelligence, most people are aware of the concept of intelligent machines.

Tools 95

Tools Analysis Software Document 95

Harvard Business Review

OCTOBER 10, 2017

Adaptive performance manifests as creativity, problem solving, grit, innovation, and citizenship. military says, volatility, uncertainty, complexity, and ambiguity , where technology and strategy changes rapidly. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 10

Organization Tactics Call Center Metrics 10

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. This clean-sheet customer experience prioritization over more traditional call center KPIs had a huge effect.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MARCH 23, 2012

How can we share insights and innovations that allow our employees to be more productive? Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. So early on, Finance and HR collaborated to simplify the process, reducing the number of data metrics.

Metrics 12

Metrics Parcell Call Center Productivity 12