Strategy Driven

JANUARY 20, 2024

In this blog, we’ll explore the top jobs that small businesses can consider outsourcing to enhance their operations and competitiveness. Outsourcing customer support to a call center or customer service agency can provide 24/7 coverage, multilingual support, and cost-effective solutions for handling customer inquiries and issues.

Outsourcing 118

Outsourcing Compliance Content Efficiency 118

Strategy Driven

OCTOBER 22, 2021

Use Social Media Marketing Options. Social media marketing options give the company a better option for getting started and spreading the word about their company and its products. The contracts include a variety of business services the company needs such as phone services, internet, call centers, and data centers.

Outsourcing 120

Outsourcing Budgeting Cost Media 120

Harvard Business Review

OCTOBER 10, 2017

In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. We made a number of operational changes to the call center.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. This clean-sheet customer experience prioritization over more traditional call center KPIs had a huge effect.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

JUNE 2, 2014

You have front-line employees who create what you sell or who deal directly with customers: software developers, sales reps, call-center staffers, and so on. You also have support staff, including the people in marketing, finance, HR, and other functions.

Cost 9

Cost Span of Control Management Bureaucracy 9

Harvard Business Review

APRIL 28, 2016

They’ve redesigned their core processes in the area of procurement (online shopping), talent acquisition (marketplaces), collaboration (social networking), market research (peer reviews), finance (mobile payments) and travel (room and ride sharing). Have you reinvented your core processes to the same degree?

Loyalty 8

Loyalty Peer Review Efficiency Call Center 8