Harvard Business Review

AUGUST 28, 2017

Resist the temptation to put technology teams solely in charge of AI initiatives. For example, the AI techniques implemented to improve customer call center performance could be very different from the technology used to identify credit card payments fraud. There’s no one-size-fits-all AI solution.

Survey 9

Survey Execution First-mover Advantage Technology 9

Harvard Business Review

NOVEMBER 4, 2011

When they voiced concerns about the business and organizational impact of her recommendations, she dismissed them as "old school" and resistant to change. Many times, otherwise well-intentioned people fall into the trap of not anticipating the impact of their proposed initiatives on other parts of the organization.

Proposal 10

Proposal Cialdini Execution Influence 10

Harvard Business Review

MAY 8, 2017

Transformational CEOs Tend to be “Insider Outsiders” The list is topped by companies headed by visionary founders with no prior experience in their industries; Jeff Bezos came from the world of finance, and Reed Hastings from software. That doesn’t work for a host of practical reasons.

Franchising 12

Franchising CEO Business Model Strategy 12