Workforce Analytics Isn't as Scary as It Sounds
Harvard Business Review
MARCH 23, 2012
ready to weigh and measure any parcel of human nature, and tell you what it comes to." The goal is simple: put the right people with the right skills in the right work. Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. A man who is.
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