article thumbnail

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

Compartmentalizing accountability for AI with functional leaders in IT, digital, or innovation can result in a hammer-in-search-of-a-nail outcome: technologies being launched without compelling use cases. Resist the temptation to put technology teams solely in charge of AI initiatives. There’s no one-size-fits-all AI solution.

Survey 12
article thumbnail

Recruiting Strategies for a Tight Talent Market

Harvard Business Review

Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012. ” In his family’s living room, his proud parents give him his “grandpappy’s” giant hammer.