Call Center Human Resources Management Operations 
Chart Your Course
FEBRUARY 19, 2018
Customer Service is Important to Call Centers. In particular, when it comes to improving the customer service experience and streamlining operations, today’s call center agents now have a wide array of tech solutions to resolve these matters. Customer service has come a long way. Employee Benefits.
Strategy Driven
JANUARY 20, 2024
In this blog, we’ll explore the top jobs that small businesses can consider outsourcing to enhance their operations and competitiveness. These include data entry, appointment scheduling, email management, and basic bookkeeping. It also guarantees prompt resolution of technical issues, minimizing downtime and potential losses.
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Chart Your Course
SEPTEMBER 16, 2018
It’s no secret millennials have changed and impacted the workplace as we know it, most notably the layout and operation of our workspaces. Even something as standard as a company call center should be configured for the Gen Z working style.
Surviving Leadership
OCTOBER 29, 2018
This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own. .” Basically, if you worked in corporate, you were encouraged (and at director and above, required) to do a quarterly visit in the field.
Harvard Business Review
MARCH 17, 2016
Important clues are emerging from a unique consortium of human resource executives and other leaders. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections. Technology evolves, but management and workplace arrangements evolve more slowly.
Harvard Business Review
OCTOBER 13, 2014
By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' Maybe or maybe not.
Harvard Business Review
JULY 19, 2011
While it may not be intuitive to global readers, I see many similarities between Samsung's transformation from local leader in Korea to major player on the world stage and our own journey in building the United Bank for Africa into a group that operates in 20 countries and on three continents.
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