Surviving Leadership
OCTOBER 29, 2018
The CFO update in particular was excellent – we learned how the company measured financial success, how to read a basic P&L, and what variable costs employees could help control in their jobs. Field visits: We used to call them “ride alongs.”
Harvard Business Review
AUGUST 5, 2014
Point solutions, such as focusing on the call center, the store, or the website, no longer cut it in a multichannel environment, not when delivering excellent customer journeys can increase revenues up to 15 percent and cut costs by up to 20 percent. That bottom line sensibility is crucial.
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