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What Circuit City Learned About Valuing Employees

Harvard Business Review

OCTOBER 23, 2012

In a few minutes, the secretary called back and arranged an appointment for the next day. What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. At the same time, technology has the potential to take us back to Theory X.

McGregor 8
McGregor Human Resources Retail Taylorism 8
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Listen to Your Employees, Not Just Your Customers

Harvard Business Review

AUGUST 15, 2016

At one 170,000-employee big box retailer, linking the feedback systems would require approvals from three different senior executives, the CMO, the chief human resources officer, and the president of retail. The Common Myths About Performance Reviews, Debunked. The only person who could drive a linked system was the CEO.

Survey 8
Survey Retail System Automotive 8
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