Nine Do's and Don'ts for Dealing with the Disgruntled
Harvard Business Review
AUGUST 29, 2011
Early in my career, when sharing a vacation house with a group of friends, I learned an important lesson from a classic book by anthropologist Mary Douglas, Purity and Danger : It takes a lot of people cooperating to keep things neat, but it takes only one disgruntled dirt-monger to mess things up. The former CFO did not go quietly.
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