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Talking with Each Other @ Work

Coaching Tip

Other successful companies build upon social interaction to develop innovative concepts leading to disruptive product and service developments. In truth, success depends on two factors-what a person knows, his or her human capital, and the network of relationships he or she has developed, the person''s social capital.".

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Getting Ahead by Leading Across

Harvard Business Review

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. Shortly thereafter, the pace of her career progress began to stall. Carla's an actual executive whose name has been changed.).

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Get People to Listen to You When You’re Not Seen as an Expert

Harvard Business Review

One of the most powerful forms of influence, according to psychologist Robert Cialdini’s famous analysis, is authority — often derived from perceived expertise. If you’re a thoughtful curator of the best ideas in your field, even if you’re not developing them yourself, others will start turning to you for guidance.

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7 Ways to Capture Someone’s Attention

Harvard Business Review

And if you can’t capture the attention of clients, how does your business or career survive? This is because we have an innate need to figure out whether the incident signals a threat or a positive development. This is a phenomenon Dr. Robert Cialdini calls “directed deference.”