The Horizons Tracker

JULY 15, 2019

A recent report from Deloitte highlighted how customer service has transitioned from the cost center of old, and the most sophisticated companies now aim to create experiences that delight customers and turn them into loyal devotees of the brand. A helping hand.

Technology 44

Technology Cost Center Comparison Discount 44

Harvard Business Review

FEBRUARY 22, 2012

Here are two different examples of organizations designed for speed, at least in one part of their business. Model #2 is an example of that. Typically an in-house cost center, service is usually viewed as a necessary evil and constantly targeted for "efficiency." Isn't This Just Another Way To Cut Costs?

Participative 14

Participative Decentralization Globalization Cost Center 14

Harvard Business Review

OCTOBER 4, 2012

For example, Romney has used his son , Craig and his fluency in the Spanish language to address Hispanic audiences in hopes of earning their vote. For example, it's not enough for the candidates to include important Hispanic government leaders in their respective party conventions. Think profit center, not cost center.

Policies 15

Policies Short-term Education Diversity 15

Harvard Business Review

FEBRUARY 2, 2016

On the other hand, they are set up as cost centers and service bureaus, mandated to meet the needs of all their constituents as rapidly as possible under the ceiling of their budget. When all cross-functional teams are temporary, an organization has little incentive to overcome these hurdles.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

OCTOBER 4, 2012

For example, Romney has used his son , Craig and his fluency in the Spanish language to address Hispanic audiences in hopes of earning their vote. For example, it's not enough for the candidates to include important Hispanic government leaders in their respective party conventions. Think profit center, not cost center.

Policies 8

Policies Short-term Education Diversity 8