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Using AI To Augment Customer Service Agents

The Horizons Tracker

There is seldom a sector or field that is not undergoing some form of transformation at the moment, many at the behest of a tidal wave of digital technologies that are upending the traditional way of doing things. A helping hand. For instance, a recent study from Washington University in St.

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Develop Your Company’s Cross-Functional Capabilities

Harvard Business Review

On the other hand, they are set up as cost centers and service bureaus, mandated to meet the needs of all their constituents as rapidly as possible under the ceiling of their budget. The most important capabilities systems do not fall neatly into groupings designed many decades ago.