N2Growth Blog
MARCH 23, 2010
I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.
Strategy Driven
MARCH 9, 2023
You can also schedule your assignments according to your productivity. Maybe you can recommend a CRM system or an AI-driven analytics platform. No matter what career path you’re on, an online MBA can undoubtedly benefit you. If you have a jam-packed day, simply shift your studies to the weekend or late at night.
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Strategy Driven
DECEMBER 2, 2013
Every salesperson who has a CRM – SalesForce.com , Microsoft Dynamics, whatever it is – is required to put stuff into their computer on an everyday basis for every sales call they make and there’s one universal truth about it: they all can’t stand it. Do I need two different approaches? Gerhard, No. Ask your vendors.
Harvard Business Review
DECEMBER 13, 2017
Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Aron Vellekoop Len/Getty Images. Core Competencies.
N2Growth Blog
APRIL 2, 2010
Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. The key is knowing *when* – and how deeply – to interact. This is where much of the true complexity lies.
QAspire
JULY 29, 2010
I read something similar to this in a management book related to CRM. Apart from the quality of product, the perception of value has a lot to do with the overall experience of client when dealing with you. This was a nice post to share on weekend!Thanks Thanks Tanmay and have a great weekend.
Harvard Business Review
AUGUST 20, 2018
Research shows that disconnecting — especially from email — can make us significantly less stressed and more productive. Sharing a small piece of information about you, your trip, or your company’s product or service can serve to deepen a business relationship or the connection a client feels toward your company.
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