Curious Cat

AUGUST 4, 2015

This month the ASQ is asking Influential Voices to discuss methods to aid in sharing knowledge. Manu Vora kicked the discussion off with his post on The Gift of Knowledge Transfer Through Technology. My career has been largely shaped by the pursuit of better ways to communicate.

Technology 40

Technology Ohno Deming Handbook 40

Harvard Business Review

JUNE 27, 2016

A large high-technology company had established an innovation center in one of their U.S. Given the China site’s historical emphasis on high quality software development, incorporating regular input from customers was seen as contrary to good engineering practice so developers didn’t adopt the approach. It made sense.

Innovation 11

Innovation Altman System Technology 11

Harvard Business Review

JANUARY 28, 2011

But the day before the launch, NASA personnel became concerned about the weather, and the Solid Rocket Motor manager at Marshall Spaceflight Center asked Morton Thiokol, the manufacturer of those motors, to review their safety in cold weather. Challenger lifted off the next morning and was destroyed 73 seconds later.

Engineering 14

Engineering Open-book Review Operations 14

Harvard Business Review

SEPTEMBER 5, 2013

Yet here is the challenge you face as a senior executive: You cannot manage your knowledge workers in the traditional and intrusive way you might have done with manual workers. Knowledge workers own the means of production — their brains. Knowledge management Managing people Productivity'

Productivity 8

Productivity Products Peer Review Short-term 8

Harvard Business Review

SEPTEMBER 11, 2015

” That would neither be in line with our primary objectives, nor fit our consultants’ career expectations. A strong value proposition and a first-class recruiting engine. If we accepted all such requests, we would end up with 30 “chiefs of staff” or “operations leads.” Exceed client expectations.

Consultative 8

Consultative Team How To McKinsey 8