A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.
Harvard Business Review
DECEMBER 22, 2016
The agency, which provides health care to approximately 9 million veterans at over 1,700 locations, had set a top-down goal to increase the percentage of veterans who were seen within 14 days of requesting an appointment. In 2014, the U.S. Department of Veterans Affairs was in crisis. Could the organization turn itself around?
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