The Management Thinker We Should Never Have Forgotten
Harvard Business Review
JUNE 24, 2016
Berwick’s talk began by deftly comparing Frederick Winslow Taylor and W. Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. Drive out fear; create trust.
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