Management Excellence

MAY 28, 2011

There’s no doubt one of the most significant challenges any service organization faces is how to sustain excellence in service delivery over long periods of time. After all, service organizations live or die based on the passion and commitment of the people providing the service. Once the passion goes, the service trends to the ordinary.

Mayo 82

Mayo Trends Commitment Organization 82

Marshall Goldsmith

FEBRUARY 8, 2018

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

NOVEMBER 6, 2014

I have worked my entire career in great health systems with fabulous people. In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. Culture of shared responsibility at Mayo Clinic. It makes my chest ache with envy.

Health Care 10

Health Care Examples Mayo Management 10

Harvard Business Review

NOVEMBER 6, 2014

I have worked my entire career in great health systems with fabulous people. In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. Culture of shared responsibility at Mayo Clinic. It makes my chest ache with envy.

Health Care 10

Health Care Examples Mayo Management 10

Harvard Business Review

APRIL 15, 2016

In 1998, Stefano began a career abroad while simultaneously completing an MBA. Like many other leadership capacities, stress management requires self-awareness. Leaders who manage stress well are able to recognize signs that they’re approaching that point and consciously, deliberately step back from the edge.

Stress 8

Stress Self-aware Tips Mayo 8

Harvard Business Review

MARCH 19, 2015

AI, expert systems, and business intelligence have been with us for decades, but this time the reality almost matches the rhetoric, driven by the exponential growth in technology capabilities (e.g., ’ the system used hundreds of scoring engines, and all the hypotheses were fed through the different engines and scored in parallel.

Venture Capitalist 8

Venture Capitalist EVA Travel Technology 8

Harvard Business Review

MARCH 26, 2018

In research with Margarita Mayo of IE Business School and Natalia Karelaia of INSEAD, I took a different angle on the confidence factor and its relationship to organizational influence. It also reflects how the burden of managing a gender-diverse workplace is placed on the female employees themselves. Men are held to a lower standard.

Self-aware 10

Self-aware Chief Operating Officer Document Influence 10