Career Root Cause Analysis System Training 
The Practical Leader
MARCH 13, 2024
As I wrote about the accountability mess , a good person in a bad system or process sets that them up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. These core systems either boost or block performance.
Frank Sonnenberg Online
APRIL 18, 2021
The deeper problem: An education system that does not produce qualified candidates from all walks of life and all segments of society. Great in theory, but are there enough trained and qualified people in those groups who want those jobs? It is a profile. At that company? In that location?
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