Remove Case Study Remove COO Remove Innovation Remove Technology
article thumbnail

Case Study: Should You Adjust Your Business Model for a Major Customer?

Harvard Business Review

Editor’s Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The innovative system promised to reduce local governments’ energy consumption and maintenance costs and improve their constituent relationships. “Higher!

article thumbnail

Shadow IT Is Out of the Closet

Harvard Business Review

Lines of business are now getting their own official technology budgets for non-standard software products. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be. Shadow IT has been freshly-labeled "departmental IT.".

article thumbnail

Should Your CIO Be Chief Digital Officer?

Harvard Business Review

By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services. Others gain new responsibilities in strategy, M&A integration, or innovation.

CIO 8