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What It Really Takes to Listen to Patients

Harvard Business Review

Michael Porter and I recognized this limitation in our work studying the organization and structure of cancer-care delivery and published a case study that aims to track the complexities of navigating the healthcare system. Customer service Customers Health Operations'

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The Changing Role of Global Leaders

Harvard Business Review

It recognizes this new reality will spell decline for some commercial activities, but growth for others who find better ways of operating. Witness Chris Lazslo's work on sustainable value , and Michael Porter's theorizing about shared value. So in one sense, Polman is only being a good businessman. engage in effective dialogue (75%).

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Case Study: Is a Promotion Worth Hiding Who You Are?

Harvard Business Review

Its most successful division, mobile telephony, was looking for a new head of software development at headquarters in Seoul. The division had just won a big contract with a major mobile operator in Qatar and needed to customize a smartphone system for the client’s Middle East–wide network in the next six months.

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18 of the Top 20 Tech Companies Are in the Western U.S. and Eastern China. Can Anywhere Else Catch Up?

Harvard Business Review

In many cases, as with Skype, the size of the European operation shrank after the acquisition. Will Other Nations Develop Local Champions and Innovation Hubs? Many have tried but few have succeeded in developing substantial innovation hubs. digital giants in these countries. counterpart, Match.com.