Case Study: When to Drop an Unprofitable Customer
Harvard Business Review
JANUARY 25, 2012
Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Tommy was a director and Jane was the Midlands regional sales manager for Egan & Sons, a supplier of doors and staircases to Westmid for 63 years. Look how friendly he is.".
Let's personalize your content