Case Study: The Gentleman's 3
Harvard Business Review
APRIL 22, 2011
It always irked Ekdahl when she spoke for the CEO like that. "He His resentment toward Fierst was obviously mellowing six months after CEO Hal Taylor, at her urging, had pressured Milanese to retire. So the CEO had given the HR department a green light to create a new system that would force managers to be brutally honest.
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