article thumbnail

Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. a holding company that operates seven distinct business. Operations Group Baring Private Equity. Former Operating Partner at Blackstone, Chief Human Resources Officer for Unilever. They are key 100 Coaches members and faculty.

article thumbnail

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.