Change Starts Here

JUNE 3, 2014

You don’t have to be in or near the field of change management long before you hear a daunting statistic: 70% of change initiatives fail. It’s mentioned in passing as a fact in most change management books and articles nowadays. Is change management challenging? A few have been utter failures.

Kotter 143

Kotter Champy Hammer Short-term 143

Harvard Business Review

JANUARY 7, 2011

They don't necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience. Yet I see few organizations that have process owners. The process owners are supposed to be highly placed, respected, and connected to make things happen.

Process 15

Process Champy Competitive Advantage Hammer 15

Harvard Business Review

JULY 12, 2011

Let's focus on one specific type of factor that deeply affects collaboration: the appetite for change and speedy integration, versus the tendency towards process and deliberation. As Jim Champy says of major organization change, "One of the things I always look for is the appetite for change.

Champy 13

Champy Engineering Maturity Guidelines 13