Channel Management, Leadership and Reputation

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Channel Management

Leadership

Reputation

How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

FEBRUARY 12, 2016

It takes strong leadership focused on providing a best-in-class customer experience, an honest look at current processes, a culture shift from simply “hearing” customers to really “listening” to them, and, most importantly, taking action.

Media

Media Automotive Globalization Active Listening

The Big Disconnect in Your Talent Strategy and How to Fix It

Harvard Business Review

DECEMBER 23, 2016

For example, they may open their own talent sourcing channel to employ contractors, by writing a unique statement of work (SOW) to engage workers with known performance or reputation. Other talent sourcing channels might include temporary worker agencies, freelance platforms, etc.

Strategy

Strategy Span of Control Finance How To

Leadership Digital

How GM Uses Social Media to Improve Cars and Customer Service

The Big Disconnect in Your Talent Strategy and How to Fix It

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