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Nine Do's and Don'ts for Dealing with the Disgruntled

Harvard Business Review

Early in my career, when sharing a vacation house with a group of friends, I learned an important lesson from a classic book by anthropologist Mary Douglas, Purity and Danger : It takes a lot of people cooperating to keep things neat, but it takes only one disgruntled dirt-monger to mess things up. Other people are convinced by your actions.

CFO 15
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The Rise of the General Counsel

Harvard Business Review

Because "business in society" issues pose so much risk (and in some cases opportunity), the general counsel is viewed in many companies having the same stature as the Chief Financial Officer. Having experienced, expert inside lawyers inside is the best way of controlling outside legal costs.