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A Culture of Trust

Coaching Tip

"Trust motivates a desire to make an extra effort to reach organizational goals," Zak attests. "A In TRUST FACTOR: The Science of Creating High-Performance Companies , Zak shows that building a culture of trust is essential for any organization that aims to be successful. Those who get weekly feedback are rarely surprised.

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Yes, You Can You Learn to Sell

Harvard Business Review

There might also have been a touch of aversion to the idea of selling — many of us wonder if it's right, ethically-speaking, to persuade someone to buy or believe something. Robert Cialdini's Influence and Dan Ariely's Predictably Irrational are also filled with strategies of effective persuasion. (My