Restaurant Week (An elementary look at quality culture fundamentals)
Deming Institute
AUGUST 30, 2018
Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” At some point, should industry take responsibility and make a commitment for progress toward a societal quality culture? Rafael Aguayo, Deming: The American Who Taught the Japanese About Quality, Simon & Schuster, 1990, p.
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