Restaurant Week (An elementary look at quality culture fundamentals)
Deming Institute
AUGUST 30, 2018
Upon arrival, we were greeted by a polite, 6-year-old host with a white shirt and bowtie. Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Rafael Aguayo, Deming: The American Who Taught the Japanese About Quality, Simon & Schuster, 1990, p. References.
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