Command-and-Control Management Style delivers the wrong message
Deming Institute
NOVEMBER 9, 2017
At my urging, he called his manager to tell him he was evacuating. While Ben was away, his manager sent a group text to the delivery drivers stating that while gas was scarce in the area, not being able to find gas was not a reason to call off. What did his manager expect? You can read about it in The Washington Post.
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