CoachStation

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Customer Service Is Not Rocket Science

CoachStation

Unfortunately, the service is often not what has been promised or committed to. I have recently had several discussions with friends and family regarding the service experiences received from various companies. Why is it that providing a standard basic experience seems to be a difficult thing to provide?

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Coaching and Mentoring – The Need For Accountability

CoachStation

Support change : During inductions, for newly promoted staff and other business needs, change can be supported through coaching and mentoring – the commitment to develop each persons skills and competencies.

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The Leader / Employee Divide: Who’s Managing Who?

CoachStation

The responsibility to influence outputs amongst different roles may vary, however the level of responsibility and commitment required from a manager or employee remains the same. Understanding why people do what they do and behave in certain ways can reduce the challenge and assist in managing situations as they arise.

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Leadership Reflection – What I Learned This Year

CoachStation

Many people are unwilling or unable to commit to the initial thought and require time away from the moment to ponder the opportunities and options that exist. Working within your preferred space and style, doing what is both intuitively and consistent with what you know works, provides the greatest opportunity for growth.

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Engagement and Motivating Employees

CoachStation

Given the troubling state of employee engagement in companies worldwide, it follows that most managers aren’t creating environments in which employees feel engaged — or involved in, enthusiastic about and committed to their work and workplace. for a longer period.

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Does Leadership Intent Equal Business Success?

CoachStation

Let me show you what I mean through various excerpts taken from the magazine: Engaged employees are at least three and a half times more likely than disengaged employees to say their organisation is committed to bringing innovative products and services to the marketplace.

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Know Your History, Purpose and Direction

CoachStation

Our actions show genuine commitment to clients and caring about improvement through the results. In my world it is one of the few genuinely black and white areas. Ethical standards are also shown by always following through, earning trust and being trusting.