article thumbnail

“In Search of Excellence” Revisited

Leading Blog

I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. Yet, Peters and Waterman pointed out that there were bright spots in the economy. In spite of the times, some companies were pursuing excellence in the execution of their missions. Perhaps not.

Waterman 250
article thumbnail

Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Celebrating these leaders and their teams through organizational communications (such as the company intranet, social media, and print publications) sends a powerful message and spreads best practices.

Survey 359
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Moment of Reflection on 50 Years

The Center For Leadership Studies

There were no lists of training professionals you could purchase with up-to-date contact information for the person making leadership and management training decisions. In the fall of 1983, Tom Peters and Bob Waterman published “ In Search of Excellence.” Quite often your prayers went unanswered.

Hersey 72
article thumbnail

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

’ When companies treat employees fairly and with respect, they have more loyal staff and they attract more talented people. ‘What underlies those companies is that they have a different labor model. A company’s service will be doing all it can to support them? Is HR doing all it can to support them?

article thumbnail

When Do Shared Values Become a Competitive Advantage?

The Idolbuster

In the last post , I used the McKinsey 7S model to explain the importance of shared company values to corporate culture. Peters argues (as do many others) that strong company values give a competitive business advantage. ii] Peters argues that these companies do not have strong values. Waterman Jr. Waterman Jr.

article thumbnail

How GE Applies Lean Startup Practices

Harvard Business Review

As the world becomes more digitized, generating more information surrounding products and services and speeding up processes, large and small companies in every industry, even manufacturing, are starting to compete more like the software industry, with short product lifecycles and rapid decision-making. We are all lean now — or soon will be.

Ries 11
article thumbnail

The Tempting of Rajat Gupta

Harvard Business Review

For now we may leave certain questions to the daily press, who have seats at Rajaratnam's trial and can listen to Kumar sing like a canary, albeit a thoroughly well-spoken and poised McKinsey-trained canary. Among McKinsey's biggest clients in the 1990s were pharmaceuticals and financial-services companies.