Six Disciplines

DECEMBER 13, 2013

Another businessman understood how to use this advantage. He set up a 50% profit-sharing program in which a portion of the profits was retained by the employees themselves and the remainder was given away by the employees to charitable causes. Customer Intimacy. And if it did, it probably wouldn''t be noticed.”.

Customer Intimacy 133

Customer Intimacy Hammer Competitive Advantage Organization 133

Six Disciplines

MAY 17, 2013

Another businessman understood how to use this advantage. He set up a 50% profit-sharing program in which a portion of the profits was retained by the employees themselves and the remainder was given away by the employees to charitable causes. Customer Intimacy. And if it did, it probably wouldn''t be noticed.”.

Customer Intimacy 116

Customer Intimacy Hammer Competitive Advantage Organization 116

Harvard Business Review

MARCH 28, 2013

Translating those insights into profitable new and improved services and sustained competitive advantage is another matter altogether. Without such data it is simply too easy for competitors to let you do the hard work of innovation, then copy your insights and erode your competitive advantage.

Competitive Advantage 8

Competitive Advantage Customer Intimacy Supply Chain Retail 8