Six Disciplines

DECEMBER 13, 2013

The result is slower and often lower-quality decisions. In small businesses, however, there are fewer decision-makers, and they’re so close to customers, employees and daily operations that they can get a sense of whether a decision is right or wrong very quickly. Customer Intimacy.

Customer Intimacy 133

Customer Intimacy Hammer Competitive Advantage Organization 133

Six Disciplines

MAY 17, 2013

The result is slower and often lower-quality decisions. In small businesses, however, there are fewer decision-makers, and they’re so close to customers, employees and daily operations that they can get a sense of whether a decision is right or wrong very quickly. Customer Intimacy.

Customer Intimacy 116

Customer Intimacy Hammer Competitive Advantage Organization 116

Harvard Business Review

MARCH 28, 2013

Translating those insights into profitable new and improved services and sustained competitive advantage is another matter altogether. Without such data it is simply too easy for competitors to let you do the hard work of innovation, then copy your insights and erode your competitive advantage.

Competitive Advantage 8

Competitive Advantage Customer Intimacy Supply Chain Retail 8