In 2014, Resolve to Make Your Business Human Again
Harvard Business Review
JANUARY 13, 2014
Peter Drucker famously said that the point of a business was to create a customer. Worshipping at what Christensen calls the “church of finance” hollows out a company’s competitive advantage, as it loses the capacity to invest in innovation that drives the perpetual reinvention so necessary in today’s world of temporary competitive advantage.
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