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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

More recently, executives have learned that creating a customer-centric culture can lead to a huge competitive advantage. Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. There is no doubt that strong culture translates into a powerful competitive advantage. Jason Richmond.

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Thoughts that Make You Go Hmmm on…. Leading Culture Change

The Practical Leader

Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture. These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters.

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