Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. Billions of dollars and millions of hours were spent to build and operate these systems. But as early as 1990, the Conference Board cautioned that half the companies that had purchased such systems regretted going down the path they did.

CRM 13

CRM Micromanagement Technology Maturity 13

N2Growth Blog

JULY 13, 2011

A highly decorated member of the special operations community earning the Bronze Star with Valor for actions during Operation Anaconda in Afghanistan, Jim is a true American hero. James Hotaling : Call it maturity, but I would be lying if I said I haven’t learned from my mistakes and frustrations. James Hotaling : Passion.

Leadership 375

Leadership Servant Leader Leadership Styles Learning-by-Doing 375

Harvard Business Review

NOVEMBER 13, 2012

Creating and Capitalizing on the Best New Management Thinking. Part of our initial response was to rank management gurus according to the measurable influence of their ideas; we were the first researchers to use scholarly methods to do so. For example, a British study showed the precise ways in which management gurus in the 1980s U.K.

Prahalad 15

Prahalad Hamel Core Competence Leadership 15

Harvard Business Review

JULY 11, 2013

At the annual conference of the Association of Certified Fraud Examiners late last month, former Enron Chief Financial Officer Andrew Fastow, who served six years in prison for his part in Enron''s deceptions, offered an explanation. The loss of the investment-grade designation also accelerated other debt maturities.

Price 8

Price Credit Rating Finance Chief Financial Officer 8

Harvard Business Review

MAY 20, 2016

It’s one thing to note a person working solo in an otherwise empty seminar room, or a group of people huddling around someone’s desk because a conference room wasn’t available. The New York headquarters housed over a third of its workforce, including developers, the sales team, operations, and leadership.

Maturity 9

Maturity Real Estate Survey Project 9

Harvard Business Review

JULY 15, 2013

This conversation has generated a lot of interesting conversation via blog comments, emails, and face-to-face interactions at conferences and meetings and has revealed a few more insights that should factor into our evolving thinking. As IT steps up as mentor, it needs to mature as well. See also here , here , and here.)

CIO 8

CIO Crisis Competitive Advantage Webinar 8

Harvard Business Review

DECEMBER 6, 2013

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. The most basic needs of a person are Existential, which then lead into Relatedness and finally to Growth needs.

Insurance 8

Insurance Maturity FAQ Media 8

Harvard Business Review

JANUARY 5, 2011

Since at least the 1980s (the era of deregulation, that is, over which Alfred Kahn presided) managers of big companies have been upbraided for their intolerance to risk. Knowing that mature firms must become more venturesome to continue growing, business gurus routinely advise them to embrace failure.

Entrepreneur 14

Entrepreneur Innovation Intellectual Capital Mission Statement 14

N2Growth Blog

JANUARY 9, 2011

So how do you know when your skills have matured to the point that you’ve become an excellent communicator? Great communicators can tailor a message such that they can speak to 10 people in a conference room or 1,000 people in an auditorium and have them feel as if you were speaking directly to each one of them as an individual.

Tips 417

Tips Blog Learning-by-Doing Open-book 417

The Idolbuster

AUGUST 5, 2014

I loved my job so it made the long hours manageable, but it was also stressful. On the way to the church I was on a conference call with a client because the call “couldn’t be rescheduled”. I don’t operate that way. The one other thing, that has sort of surprised me, is the way in which I need to manage my relationships.

Training 70

Training Sports Learning-by-Doing Banking 70

Harvard Business Review

AUGUST 19, 2013

With Frederick''s Taylor invention of scientific management in the 1880s, and its subsequent assimilation into what we now consider modern management, organizations have used logic and rationality to the eliminate waste, to seek efficiency, and to transfer human knowledge to tools and processes. IT management'

CTO 8

CTO Franchising CIO Short-term 8

Harvard Business Review

FEBRUARY 1, 2016

Second, even if you do manage to hire stars, their unique skill sets may not be easily portable. But, as the venture matures, and they continue to close a few big annual deals, they can limit growth since the SaaS model requires higher volumes. It’s true that any process is only as good as the people managing that process.

CRM 8

CRM B2B Price Budgeting 8

Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. An advertising-based model.

Media 10

Media Advertising Fixed Costs Content 10