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Increasing Engagement of Front line Employees

Kevin Eikenberry

Yesterday, while facilitating a leadership discussion with a group of managers and owners at a conference for the Lumbermens Merchandising Corporation, the topic of engaging the front line employees came up. ” [.].

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Create Customer Confidence By Delivering Consistent and Predictable Experiences (with Video) (Shep Hyken)

Let's Grow Leaders

I first met Shep when we were both keynoting at International Customer Service Association conference in Florida. They know they are going to get great merchandise delivered with great service. Winning Well Connection. I’ll never forget the moment he said, “So when are you going to do this for a living?

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Say “Hi” and “Bye”

Michael Lee Stallard

This year’s conference includes Karen Katz, President and CEO of Nieman Marcus, Maxine Clark, Founder of Build-a-Bear Workshop, Duncan Mac Naughtan, EVP, Chief Merchandising & Marketing Officer for Wal-Mart U.S. On October 10, I will give a keynote speech at the Retailing Summit held in Dallas, Texas.

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How to Boost Your Business with Conventional Tote Bags

Strategy Driven

In talk shows, seminars, and conferences, you can print your logo on tote bags and put some merchandise in them. Alternative Strategies. For some brands without products, these tote bags can still be used to promote your brand. These bags will build your brand even after the event is done because they are durable.

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How To Maximize Your Call Center Productivity – Call Center Incentive Program Ideas

Strategy Driven

You would need to rely on video calls and online conferences to connect with your team. It can be travel or merchandise awards. Get your employees to clarify their goals; you can encourage them to pursue the next stage of their life. This might be hard to do with remote teams. Make something personal to your employees.

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The Ten Greatest Promotional Products of All Time

Strategy Driven

Here we list the ten all time greatest promotional merchandise ideas based on their ongoing popularity and return on investment. In the 150 years since the modern era of promotional marketing began almost every class of product has been custom branded. But some products have endured better than the rest.

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Are You Building A Business Or A Job?

Tanveer Naseer

You need to merchandise a team of managers to would-be buyers. I would divide your employee base into two buckets: 1) your key managers and 2) everyone else as you need to tell these two groups two different messages at two different stages in the process. As such, your managers need to be let in on the secret early on.