The Flawed “Customer First” Focus (and Other Management Practices to Question)
Michael Lee Stallard
MARCH 24, 2016
“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. John Mackey of Whole Food Market has described this mindset as a virtuous circle. In his latest book, Under New Management , David Burkus challenges a number of conventional business practices. Frequent check-ins encourage dialogue.
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