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Balancing Push and Pull Approaches to Improvement

Harvard Business Review

These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes. An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers.

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Put HR Skills on Your Performance Improvement Team

Harvard Business Review

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".

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Avoiding Catastrophic Failures in Process Improvement

Harvard Business Review

A large division of this company had recognized the need to dramatically change its business model to survive and succeed in a changing market. The division head launched a major business reengineering effort, hired a leading consulting firm (and paid it millions), and dedicated his best people to the effort. What's it worth?

Process 14
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What Social Entrepreneurs Can Teach Your Company's Future Leaders

Harvard Business Review

This striking gap signals an opportunity for companies: Secure a competitive advantage by building your employees' ability to succeed in the increasingly complicated labyrinths of today's — and tomorrow's — markets. In our experience, social entrepreneurs can be extraordinary role models in this regard.