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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. Burnout and stress increase when people do not have effective tools and skills to manage work demands and when they don’t know how to move from “survival anxiety” to “change anxiety”. Outcomes from Thinking Differently – Enabling Innovation.

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How to Think Differently to Drive Results–Creativity and Innovation Learning Series

Mike Cardus

Howard Zemsky , Managing Partner, Larkin Development Group. Specific Workshop Content & What you will gain. Ian McCabe, Sales Manager – Buffalo Exterminating. Speakers and organizations involved: Mark Mortenson , President & CEO, Buffalo Museum of Science. What are the overall program outcomes? Who should attend?

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Managerial Leadership Training Tool: Using DTC Operator Innovation Planning

Mike Cardus

Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.