Balancing Push and Pull Approaches to Improvement
Harvard Business Review
JUNE 10, 2011
They like the notion of using experienced improvement experts (internal or external) to drive projects with short ramp-ups and delivery times. can often have a superior attitude and be zealots with a hammer, so that everything looks like a nail. Finally, the improvement experts (and I am one!) Today we're 90% Lean and 10% Six Sigma.
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