How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Harvard Business Review
SEPTEMBER 17, 2019
Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting.
Let's personalize your content