Remove COO Remove Finance Remove Influence Remove Management
article thumbnail

Saving Face: How to Preserve Dignity and Build Trust

Skip Prichard

Develop Your Ability to Influence. Great leaders are constantly working to develop their ability to influence and inspire others. And Maya Hu-Chan’s new book, SAVING FACE: How to Preserve Dignity and Build Trust is full of ways for leaders to: Increase your positive influence. Linda is a manager at a software company.

COO 110
article thumbnail

5 Most Important Leadership Competencies for Function Leaders

Center for Creative Leadership

They carry titles such as vice president or senior director and have responsibilities for one or more functions — such as sales, marketing, finance, operations, engineering, technology, legal, and human resources. For example, self-awareness is critical to understanding how to improve your influence and executive communication.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
article thumbnail

To Blog or Not to Blog?

N2Growth Blog

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.] I Think Not.

Blog 345
article thumbnail

Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

article thumbnail

Understanding the Drivers of the Patient Experience

Harvard Business Review

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. If he doesn’t feel that his caregivers are compassionate, that may heavily influence his overall perception of the experience. Dig deeper into patients’ experiences.

article thumbnail

How to Really Listen to Your Employees

Harvard Business Review

These are important traits, but it’s equally important for managers to stand down and listen up. Without first recognizing the influence of your early years, it’s difficult to change. In 2004, Mike Colwell was promoted to manage a team of five directors, all of whom he’d worked with previously. Further Reading.

How To 8